[I work for a cable company and do over the phone trouble shooting for video service problems.] The customer called in complaining that the interactive guide was no longer providing information and just stated NO DATA in all the spaces. After all the initial trouble shooting steps it became necessary to reboot the satelite box. …
Tag Archive: Tech Support
Mar 03
Hissing Phone
[I work for a phone company. Often I get customers that call in with problems that they think are our fault and they refuse to realize it is not.] The customer proceeds to explain that there is a strange hissing sound on the phone now all the time. She states that it has been going …