The company I worked for discovered that several of our customers were able to view some of our premium channels that they were not paying for. As soon as the error was realized of course it was fixed and the calls started pouring in. Idiots galore began to call in complaining about the loss | continue reading »»
|
A customer called me the other day complaining the phone is not working. Everything is working fine in our system and I ask the customer to check the telephone wire in the back of the modem. “What’s a phone cord?” I am thinking the customer is joking right. Noooooo, after explaining it | continue reading »» The customer calls in because her internet is not working. I can see with our software that the modem is working and ask the customer if she has a router and she says yes. I asked her what brand the router is and she says Webstar. I let her know that this is | continue reading »» Guy calls in to get help with his cable. States that its broken and we need to get out to fix it. I ask him a few times about the remote he is using. He insisted it was the right one. So we go to his other tv to check it out. That one is broke | continue reading »» [I work for a cable internet and phone company.] A customer calls in about an issue with not being able to pay her bill online. She has done this online before but forgot where to go. I gave her the web site where to go and she comes back to me all confused as to what I | continue reading »» [I work for an ISP that also provides phone service over the internet through the same modem used for the customer’s internet access. The modem has a back up battery in case of power outage you will still have phone service for a few hours. The call went like this:] Me: Thank you for | continue reading »» [I work for a company that provides Phone, Internet and Cable service, and get calls like the following almost daily.] Me: Thank you for calling ***, my name is ***, how may I help you today? Caller: I cannot get on the internet. Me: I am sorry to you are unable to get on the internet. | continue reading »» [I troubleshoot internet issues for an ISP.] Everyone has different levels of understanding for computers but sometimes people make me wonder how they breathe, much less use their computer. I troubleshoot computer issues for a major PC manufacturer. I once asked a customer to press the power button located on the front of her PC tower and she responded with, “Don’t | continue reading »» [I work for a cable company and do over the phone trouble shooting for video service problems.] The customer called in complaining that the interactive guide was no longer providing information and just stated NO DATA in all the spaces. After all the initial trouble shooting steps it became necessary to reboot the box. I | continue reading »» |
||
|
Copyright © 2009 - 2010 Nisesomi, LLC. All Rights Reserved. | Privacy Policy, Terms of Service | About | Contact Us |
||
