Continue reading »]]> [I monitor calls for a telemarketing company.  I could not believe this inbound call.  The rep really kept her cool.]

Customer:  I want you to quit calling my house.  Remove me from your do not call list!

Rep:  I am sorry you have been bothered by our calling you.  I would be happy to add your phone number to our do not call list.  What is your phone number please?

Customer:  I am not giving you my phone number.  I said I wanted you to remove my number from your do not call list.  I do not want you calling me.

Rep:  I understand you do not wish to be called.  In order to know what phone number you do not wish us to call I would need you to tell me that phone number.  This way I can have the number added to the do not call list.  This would prevent (company name) from calling you with any future offers.  With this in mind may I please have the phone number that you would like to have blocked.

Customer:  I told you I don’t want you to call me anymore!  I am not giving you my phone number! (Getting louder)  I told you to remove me from your do not call list and stop calling me!  I will sue you if you do not stop calling!

Rep:  I understand you wish to have (company name) stop calling you.  The only way I can stop future marketing calls is if you provide me with the phone number you would like me to have added to the do not call list. Please, may I have your phone number?

Customer:  Will you stop rebuttaling me!  Do you hear me?!  Do you hear me?!  Don’t call me again or I will sue you!

(Caller hung up, slamming the phone down very hard.  I hope he broke it! Also note that he kept asking to be removed from the do not call list… idiot!)