A customer called me the other day complaining the phone is not working. Everything is working fine in our system and I ask the customer to check the telephone wire in the back of the modem. “What’s a phone cord?” I am thinking the customer is joking right. Noooooo, after explaining it does not screw …

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[I work for an ISP that also provides phone service over the internet through the same modem used for the customer’s internet access. The modem has a back up battery in case of power outage you will still have phone service for a few hours. The call went like this:] Me: Thank you for calling …

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[I troubleshoot internet issues for an ISP.] Today I got a customer that called in stating she cannot get on the internet. I asked her if she gets an error message when she tries to get on a web-site. She said she does not get an error message and her computer will not even turn …

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