[I worked at the customer service desk for a large electronics store.] Customer: Every time I buy something in this store it doesn’t work and this is the worse one yet. The tape will not even fit into the player. What kind of crap are you selling here? (She then demonstrates by trying to jam …
Tag Archive: Customer Service
Mar 03
Electronic Trash Can
[The store I worked for at the time was listed in the phone book next to another major retailer, and both started with the same word.] Me: Thank you for calling **** **** my name is **** how may I help you. Caller: Yes, I would like to speak to someone about your trash cans. …
Mar 03
Customer Service Fights Back
[I work for a credit card company in customer care taking escalated calls.] Calling this guy an idiot is being nice. I’ll give you the short version. Some general facts about his credit card before we get started: 1. Balance was $17,300+ 2. Minimum payment due about $519 3. NOT a business card and expressly …
Mar 03
Racist Ignoramus
[One of my co-workers sitting next to me in our credit card call center, has an obvious southern accent and got a racist ignoramus on the phone. I have to let you know my co-worker was fresh to the phones from training, so didn’t know the systems real well yet. We will call her Mary …
Mar 03
Dirty PlayStation
[When working for a major electronics company’s return and exchange department I had some interesting encounters with idiot customers.] This one was a real winner. He brings in a Playstation and sits it down on the counter and states he wants a new one because it doesn’t work. Looking at the Playstation it is covered …