The company I worked for discovered that several of our customers were able to view some of our premium channels that they were not paying for. As soon as the error was realized of course it was fixed and the calls started pouring in. Idiots galore began to call in complaining about the loss | continue reading »»

Guy calls in to get help with his cable. States that its broken and we need to get out to fix it. I ask him a few times about the remote he is using. He insisted it was the right one. So we go to his other tv to check it out. That one is broke | continue reading »»

[I work for a cable internet and phone company.]

A customer calls in about an issue with not being able to pay her bill online. She has done this online before but forgot where to go. I gave her the web site where to go and she comes back to me all confused as to what I | continue reading »»

[I work for a cable company and do over the phone trouble shooting for video service problems.]

The customer called in complaining that the interactive guide was no longer providing information and just stated NO DATA in all the spaces. After all the initial trouble shooting steps it became necessary to reboot the box. I | continue reading »»

[I work for a company that sells VOIP phone (voice over IP). Often I get customers that call in with problems that they think are our fault and they refuse to realize it is not.]

The customer proceeds to explain that there is a strange hissing sound on the phone now all the time. She | continue reading »»