Provide me with your Zip Code so I know everything about you!
Category Archive: Stories
All Stories MUST be added to this category!
Oct 28
You top off all fluids, right?
People want some strange fluids for their cars!
Tags: Auto Service, Lube Tech
Aug 05
I Want My Premium Channels Back!
The company I worked for discovered that several of our customers were able to view some of our premium channels that they were not paying for. As soon as the error was realized of course it was fixed and the calls started pouring in. Idiots galore began to call in complaining about the loss of …
Tags: Cable Company, Tech Support
Aug 04
What’s a phone cord?
A customer called me the other day complaining the phone is not working. Everything is working fine in our system and I ask the customer to check the telephone wire in the back of the modem. “What’s a phone cord?” I am thinking the customer is joking right. Noooooo, after explaining it does not screw …
Tags: ISP, Tech Support
Aug 04
How do you spell Linksys? W-e-b-s-t-a-r?
The customer calls in because her internet is not working. I can see with our software that the modem is working and ask the customer if she has a router and she says yes. I asked her what brand the router is and she says Webstar. I let her know that this is not the …
Tags: Call Center, Tech Support
Jun 21
They all look the same!
Guy calls in to get help with his cable. States that its broken and we need to get out to fix it. I ask him a few times about the remote he is using. He insisted it was the right one. So we go to his other tv to check it out. That one is …
May 21
I want my channels back!
Caller: I want to know why I do not get channels “a, b, and c” anymore. Me: I am sorry you are not receiving channels “a,b, and c” anymore but you are not signed up for them and have never been signed up to get those channels. You must have been receiving them in error. …
Tags: Cable Company, Call Center