A customer called me the other day complaining the phone is not working. Everything is working fine in our system and I ask the customer to check the telephone wire in the back of the modem. “What’s a phone cord?” I am thinking the customer is joking right. Noooooo, after explaining it does not screw on and the other one is the power cord, I let the customer know that the phone cord is missing. Took the customer several minutes to find the unplugged cord, plug it in and get a dial tone. To top it off, then the customer wanted to know what was wrong with our services and can a credit be given. It took a good ten minutes to get it through the person’s thick skull that the phone cord being unplugged was the problem, not our fault and no way are they getting a credit.
