Customer: I want to return this camcorder. Here is my receipt.
Me: Alright, but since it has been opened there will be a 10% restocking fee to return it.
Customer: That is bullshit! I bought that to record my wedding and it didn’t work, so if anything you owe me money for selling me a defective camcorder!
Me: If it is defective our policy is that we can exchange it for another camcorder but we cannot do a return unless you pay the 10% restocking fee.
Customer: I want your manager! This is bullshit! You ruin my chances of having my wedding taped and you are going to charge me to return the camcorder! Get me your manager.
Me: I will get the manager and will be right back.
My manager comes over, speaks to the customer and eventually gives in and takes back the camcorder without the re-stocking fee. Now that it is considered defective it has to be checked by a store tech before it goes back to the manufacturer. When the store tech went to check it later guess what he found? The woman’s wedding tape still in the fully functioning camcorder! She never came back in looking for her precious tape.
