Guy calls in to get help with his cable. States that its broken and we need to get out to fix it. I ask him a few times about the remote he is using. He insisted it was the right one. So we go to his other tv to check it out. That one is broke to. So we do the customary troubleshooting and that turns out to be broke. So we go to the “big tv” Its big because it has HD. So we work with it trying to get it to change channels on the tv itself. So i tell him to Push channel up and down on the tv itself. The same tv that we needed the remote for. We got to the part we were changing the channels and we were able to do that. We get to channel 4 and hes on the wrong setting. We need cable not antenna. So I tell him to press the menu button. No menu comes up. He then states the remote is the wrong one. WTF took you 20 minutes to figure that out?!?!? he looked at the name on the remote and relized that it didnt match the name of the TV. SO we get the right one. He tired to fit AA batteries in a AAA remote. DUH! Holy shit if they dont fit then you would think they werent the right batteries for that remote. I sent out a tech to help him out after an hour of being on the phone.
