[I work for a cable company and do over the phone trouble shooting for video service problems.]
The customer called in complaining that the interactive guide was no longer providing information and just stated NO DATA in all the spaces. After all the initial trouble shooting steps it became necessary to reboot the satelite box. I asked him if he could unplug the power to the cable box, wait 15 seconds and plug it back in. He asked me to hold while he did this and a minute later he comes back and asks, “Which one is the power cable, the one that screws on?”
Idiot, that is all I got to say!
