Customer: (Walks up with a CD player with headphones still plugged into it and chucks it onto the counter). You sold me a faulty CD player and ruined my sons’ birthday. This was his big gift and you ruined it for him!
Me: I am sorry, what is wrong with the CD player?
Customer: (Picks up the CD player and pushes play) See, it makes a funny sound and doesn’t play the disc.
Me: (I take the CD player from her, pushed stop, opened it, and took out the CD. In the CD player is a round piece of paper that says in large red ink, “Remove before using. This is not a disc and is only for use during shipping.” I removed the paper, placed the CD back in, pushed play and sure enough music starts playing.) I say to her: “It isn’t defective it just didn’t have this removed before using it.”
Customer: Well! (She grabbed the CD player out of my hand and storms out of the store.)
Not sure how her son or her could possibly miss that insert?!
