[One of my co-workers sitting next to me in our credit card call center, has an obvious southern accent and got a racist ignoramus on the phone. I have to let you know my co-worker was fresh to the phones from training, so didn’t know the systems real well yet. We will call her Mary for this story, but that is not her real name.]
The call started off bad. After asking the customer for her name the customer stated it is “Doctor” so in so, with an emphasis on the word doctor. The “Doctor” was calling with questions about some of the transactions on her credit card. It was taking a long time for Mary to find some of the answers and she once said Miss instead of Doctor when referring to the customer and the idiot woman snaps to correct her in a mean tone. This just increased how nervous Mary was.
The system the bank uses to track transactions are hard to read if you are not use to them yet, so eventually Mary ran into a transaction were it was not clear as to what kind of charge it was and what company charged it. Since I was not on a call Mary asked the customer if she could put her on hold to get more information about the transaction. Instead of using actual hold she simply put the customer on mute and asked me to take a look at the transaction with her.
Suddenly out of nowhere we hear this “Doctor” say to someone in the background, “I have one of those stupid niggers on the line.” Right away Mary takes the customer off of hold and proceeds to chew out this woman while constantly referring to her as Miss instead of doctor, just to get her goat, and told her to call back when she decides to grow up and live in the 90s.
Shows that being “educated” means absolutely nothing!
[Note from Idiot Customers' Staff: Normally, we do not allow racist terms to be used on the site. However, in this case, we feel that removing the term would lower the impact of the story.]
2 comments
Kaz
March 23, 2010 at 8:31 am (UTC -7)
Exactly! I had some guy saying he was going to track me and my family down and kill us all over a telemarketing call. My response was “I show your address as….”. Of course, this got him to hang very quickly!
Dr_Apokalypse
March 12, 2010 at 5:02 pm (UTC -7)
What I love about these stupid customers as you have all of the information to screw them over. Now that I have your address I’ll just sign you up for a years worth of porn over the internet with your e-mail address I have on file. Have a nice day dumb ass.