[I worked at the customer service desk for a large electronics store.]
Customer: Every time I buy something in this store it doesn’t work and this is the worse one yet. The tape will not even fit into the player. What kind of crap are you selling here? (She then demonstrates by trying to jam a tape into the Walkman and slamming the door down on the tape over and over again screaming.) See! See!
Me: If you could please let me take a look at that.
Customer: (Handing it to me.) Yay, you try.
Me: (I take out the tape, look inside and find a big piece of white foam that is over the rollers and head assembly. I remove the foam and put the tape back in and then pushed play.) There, problem solved, it was just this piece of foam.
Customer: Why do you put that in there if it isn’t needed? That is just ridiculous!
Me: For starters we did not put that in there, Sony did and it is there to protect the reading heads during shipping. It is a normal practice. The tape player is fine.
Customer: It better be because if I have any other problems I am coming to see you!
(She left and thankfully I never saw her again)
