[I work for a phone company. Often I get customers that call in with problems that they think are our fault and they refuse to realize it is not.]
The customer proceeds to explain that there is a strange hissing sound on the phone now all the time. She states that it has been going on for a few weeks now. Note: The customer has had our service for several years already.
I ask if it does it on all the phones and she says yes right away. I ask if it is a cordless or corded phone. She lets me know it is a cordless phone, so I inquire if it gets worse as she walks around the house and she says yes. I can hear the noise she is referring to on my side of the phone, so I asked her if she has any corded phones in the house and if she could switch to that one. She says yes but she doesn’t use that phone very often and eventually she changes to the corded phone.
Right away the hissing sound is gone and the call is perfectly clear. I point this out to her and she asks what I did to fix it. I tell her nothing, the problem is not with the phone service it is a problem with her cordless phone. She then begins to argue with me stating that it was not doing this before, the cordless phone is not that old, doesn’t know why I will not help her. I suggest that she try moving the base to the cordless phone, check for new sources of interference such as other wireless or cordless devices, and see if there is an option to change the channel on the cordless phone. She refused to believe that it was her cordless phone even after I pointed out again that it sounds fine on the corded phone. She just replied that she doesn’t use that phone and she wants the other one to work right.
I then advised her for more help with her problem she needs to call the manufacturer of the cordless phone. She said she would. This made me think she finally understood, but I was wrong, because when I asked if there was anything else I could help her with she said I had not helped her at all and then she hung up.
