[The store I worked for at the time was listed in the phone book next to another major retailer, and both started with the same word.]
Me: Thank you for calling **** **** my name is **** how may I help you.
Caller: Yes, I would like to speak to someone about your trash cans.
Me: I am sorry we do not sell trash cans, this is an electronics store. You must have the wrong number. You have reached *** ***.
Caller: I know who I called, now transfer me to your home accessories department so I can speak to them about a trashcan I bought there. It broke already and I need to exchange it.
Me: Miss, I am sorry but we do not have a home accessories department, we only sell electronics. We do not sell trash cans.
Caller: Yes you do, I just bought one there a few days ago. You don’t know your job very well. Is this customer service or not.
Me: I am in customer service but we do not… (She cuts me off)
Caller: Then can I come in and exchange my trash can or not? Or do I need to speak with your supervisor?
(I’m tired of arguing)
Me: Yes, you can bring it in and we will exchange it, no problem.
Caller: That is better. Now what is your name again?
Me: John. (Not my real name of course)
Caller: All right John, are you going to be there the rest of the day?
Me: Yes, just bring in the trash can and I will help you personally, OK?
Caller: OK, see you soon.
Of course I did not see her that day. I later wondered if there was a John at the store she thought she was calling. Oh well.
