[I monitor calls for a telemarketing company. I could not believe this inbound call. The rep really kept her cool.]
Customer: I want you to quit calling my house. Remove me from your do not call list!
Rep: I am sorry you have been bothered by our calling you. I would be happy to add your phone number to our do not call list. What is your phone number please?
Customer: I am not giving you my phone number. I said I wanted you to remove my number from your do not call list. I do not want you calling me.
Rep: I understand you do not wish to be called. In order to know what phone number you do not wish us to call I would need you to tell me that phone number. This way I can have the number added to the do not call list. This would prevent (company name) from calling you with any future offers. With this in mind may I please have the phone number that you would like to have blocked.
Customer: I told you I don’t want you to call me anymore! I am not giving you my phone number! (Getting louder) I told you to remove me from your do not call list and stop calling me! I will sue you if you do not stop calling!
Rep: I understand you wish to have (company name) stop calling you. The only way I can stop future marketing calls is if you provide me with the phone number you would like me to have added to the do not call list. Please, may I have your phone number?
Customer: Will you stop rebuttaling me! Do you hear me?! Do you hear me?! Don’t call me again or I will sue you!
(Caller hung up, slamming the phone down very hard. I hope he broke it! Also note that he kept asking to be removed from the do not call list… idiot!)
