The company I worked for discovered that several of our customers were able to view some of our premium channels that they were not paying for. As soon as the error was realized of course it was fixed and the calls started pouring in. Idiots galore began to call in complaining about the loss of …
Monthly Archive: August 2010
Aug
05
Aug
04
What’s a phone cord?
A customer called me the other day complaining the phone is not working. Everything is working fine in our system and I ask the customer to check the telephone wire in the back of the modem. “What’s a phone cord?” I am thinking the customer is joking right. Noooooo, after explaining it does not screw …
Tags: ISP, Tech Support
Aug
04
How do you spell Linksys? W-e-b-s-t-a-r?
The customer calls in because her internet is not working. I can see with our software that the modem is working and ask the customer if she has a router and she says yes. I asked her what brand the router is and she says Webstar. I let her know that this is not the …
Tags: Call Center, Tech Support