Industry: Customer service
Occupation: Customer Service Rep
Location: Michigan, USA
Working customer service, in retail, you run into all kinds. This lady came in one day with a DVD player and set it on the counter in front of me. For starters the DVD player looks like it was at one time silver in color, but now has a very strange yellow tint to it. Seriously when I pulled it to me and asked how I could help, this strange odor seemed to be coming from the device. The lady proceeded to state that the DVD player had quit working and she wants to exchange it for a new one, because she has only had it for a few days. I reluctantly asked for the receipt and she hands it over. The receipt is very hard to read. As I stand there straining to read the receipt I suddenly recognize the strange smell. It smells like my grandmother’s house, an ashtray full of old cigarette butts from a chain smoker. The receipt had the correct month on it, March, however upon closer investigation the year was 2011, with a sad attempt to erase the 1 and write in a 2. I proceed to explain that it is well beyond the 30 day return exchange period and there is nothing I can help her with. The stupid bitch proceeds to psycho mode, yelling at me that she just purchased it only a couple weeks ago and I “have to” exchange it. I point out her lame attempt to modify the receipt and she says, “Are you calling me a liar?” The first thing that came to mind was, “Yes, bitch I am calling you a liar.” Of course I didn’t say that, despite how tempting, I need my job in this sh***y economy. Instead I say back, “No, I am not calling you a liar, however you must be mistaken because the year of purchase was a year ago.” Now she wants my manager. Whatever, I go get my boss and explain to her why the customer wants to speak with her. My manager rocks. We’ll call her Susan. Susan walks up to the customer and before the bitch can say a thing, Susan says, “Let me show you something, come with me.” Susan proceeded to lead the customer over to the computer at the end of the counter. In front of the customer, Susan enters into the computer the transaction number, register number, and employee number and clicks on search. The computer pulls up only one result. What do you know, it is for the DVD player and the date is March of 2011. Susan, “See, mam, you purchased this over a year ago. We will not exchange or return this.” The dumb bitch repeats to my boss, “Are you calling me a liar?” Well my boss is not as nice as me, Susan says, “No, I am not calling you a liar, the computer is and I am not going to argue with the computer. Have a nice day. You can pick up your DVD player and leave now.” The customer proceeds to mumble some things, yell incoherently about injustice and pick up her DVD player and leave the store, with security following close behind, just in case. What a bitch. Really, come on, you’ve been caught, the gig is up. F’ng leave already. Too bad you can’t make an announcement over the intercom to let the rest of the shoppers know the yelling psycho bitch was committing fraud and is upset she didn’t get away with it.